PAVILION & CO. JEWELLERS LTD (hereinafter referred to as “we,” “the Company,” or “our website”) values the security of your personal information and privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit, browse, or use our website, and when you purchase jewelry, watches, and related products through the site.
We process and protect your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect When you visit or use our website, we may collect the following information based on your interactions with the site: 1.1 Information You Voluntarily Provide When you register an account, place an order, contact us, or fill out a form on the website, we may collect: Name; Billing and shipping addresses; Email address; Telephone number; Order and purchase history; Inquiries, feedback, or other information you voluntarily submit. 1.2 Order and Payment Information When you purchase products on the website, we process information related to the order, such as the items purchased, order amount, order number, shipping details, and transaction status. Payment transactions are typically processed by third-party payment service providers. We do not store your full payment credentials, such as your complete bank card number or CVV security code. Payment service providers process relevant payment information in accordance with their own privacy policies and security standards. 1.3 Automatically Collected Information When you visit our website, we may automatically collect certain technical information, such as: IP address; Browser type and version; Operating system; Device type; Pages visited and browsing history; Time of access; Referral sources and related technical data. This information is primarily used for website operation, security maintenance, performance analysis, and improving the user experience.
How We Use Your Personal Information We may use the information we collect for the following purposes: Processing and fulfilling your orders; Arranging product delivery; Providing customer service; Responding to your inquiries and requests; Processing returns, exchanges, and refunds; Maintaining and managing your account; Improving website functionality, products, and services; Analyzing website visits and usage; Preventing fraud, abuse, and other illegal activities; Maintaining the security of the website and transaction systems; Complying with applicable legal, regulatory, and accounting obligations. We will only process your personal information when there is a lawful basis for doing so.
Legal Basis for Processing Personal Information In accordance with applicable data protection laws, we may process your personal information based on the following legal grounds: Performance of a contract: To process your orders, complete payments, arrange delivery, and fulfill the transaction contract between us. Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal obligations. Legitimate interests: To maintain website security, prevent fraud, improve website services, and manage our business, while ensuring that your legitimate rights and interests are not unduly affected. Your consent: Where consent is required by law—such as for certain marketing communications or non-essential cookies—we will process the information only after obtaining your consent. You may withdraw your consent at any time.
Cookies and Similar Technologies Our website may use cookies and similar technologies to ensure the website functions correctly, remember your preferences, analyze website usage, and improve the user experience. Some cookies are essential for the website to function properly, while others may be used for analytics or other purposes. Where required by law, we will obtain your consent before using non-essential cookies. You can also manage or delete cookies through your browser settings.
How We Share Personal Information To operate the website and fulfill orders, we may share relevant personal information with trusted third-party service providers to the extent necessary, including: Payment service providers; Delivery and logistics service providers; Website hosting and technical service providers; IT, security, and system maintenance service providers; Accounting, legal, or professional advisors; Government agencies, regulatory bodies, or law enforcement authorities, where required or permitted by law. We do not sell your personal information. We require relevant third parties to process personal information only to the extent necessary to provide the corresponding services and to implement appropriate data security measures.
International Data Transfers Some third-party service providers may be located in countries or regions outside the UK. Consequently, your personal information may be transferred to or stored outside the UK where necessary. When international data transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws to ensure your personal information receives an adequate level of protection.
Retention Period for Personal Information We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and we determine appropriate retention periods based on applicable legal, tax, accounting, consumer protection, and dispute resolution requirements. When personal information is no longer required to be retained, we securely delete, destroy, or anonymize the information in accordance with applicable requirements.
Your Data Protection Rights Under applicable UK data protection laws, you may have the following rights: Right of access: To request confirmation as to whether we hold your personal information and to obtain a copy thereof; Right to rectification: To request the correction of inaccurate or incomplete personal information; Right to erasure: To request the deletion of your personal information, subject to applicable conditions; Right to restrict processing: To request the restriction of our processing of your personal information in certain circumstances; Right to data portability: To request to receive your personal information in a structured, commonly used, and machine-readable format, where applicable; Right to object: To object to our processing of your personal information in certain circumstances; Right to withdraw consent: To withdraw your consent at any time regarding information processed based on your consent. Some rights may be subject to legal limitations. We will handle your requests to the extent permitted by applicable law.
Marketing Communications If you choose to receive marketing communications from us, we may send you emails regarding products, promotions, website updates, and other relevant information. You may unsubscribe from marketing communications at any time. You can do so by clicking the “unsubscribe” link in our marketing emails or by contacting us directly to make a request. Unsubscribing from marketing communications will not affect our ability to send you important notifications regarding orders, transactions, security, or other necessary services.
Data Security We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, modification, disclosure, loss, or misuse. We implement appropriate access controls, system security measures, and data protection measures based on business needs. While we make reasonable efforts to protect your information, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that information will be completely free from risk in all circumstances.
Children’s Privacy Our website is not specifically directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate measures to handle the information.
We take your privacy concerns seriously and will address your requests in a timely manner, in accordance with applicable laws.
