Welcome to the website of PAVILION & CO. JEWELLERS LTD (hereinafter referred to as “we” or “the Company”). By accessing, browsing, or using this website, or by purchasing jewelry, watches, and related products through it, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions.
Please read these terms carefully before using the website or placing an order. If you do not agree with any part of these terms, please discontinue use of the website.
Company Information This website is operated by PAVILION & CO. JEWELLERS LTD. The Company is primarily engaged in the retail of fine jewelry and watches, offering products such as rings, necklaces, bracelets, earrings, watches, and jewelry accessories.
Website Use You may access and use this website subject to these terms and applicable laws. You must not: Use the website for any illegal activities; Gain unauthorized access to, modify, or damage the website’s systems; Interfere with the normal operation of the website; Upload malware, viruses, or other harmful content; Reproduce, republish, or commercially use website content without permission; Engage in transactions using fraudulent or false information. If we discover or reasonably suspect that a user is engaging in illegal activity, fraud, abuse, or other violations of these terms, we reserve the right to restrict or terminate the relevant account and access to the website.
Product Information We make reasonable efforts to ensure the accuracy of product names, images, descriptions, specifications, and pricing information on the website. Due to variations in display settings across different devices, the color, appearance, or visual effect of product images may differ slightly from the actual products. Specific details regarding dimensions, materials, designs, and other product information are as stated on the respective product pages. In the event of obvious errors in product information on the website—including errors in pricing or specifications—we reserve the right to correct such errors to the extent permitted by law and, where appropriate, contact you regarding the matter.
Orders and Contracts When you submit an order through this website, you are expressing an intention to purchase the selected products. Upon submission of your order, we will send you an order confirmation. Please note that an order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to refuse or cancel orders due to reasons such as product unavailability, information errors, incomplete payment, suspected fraudulent transactions, or other reasonable grounds. If an order is cancelled after you have made payment, we will process the refund in accordance with applicable laws and this website’s refund policy.
Billing and Payment Terms 5.1 One-time Purchase Jewelry, watches, and related products sold on this website are subject to one-time sales and one-time purchase terms. When you purchase an item, you are paying a one-time fee for the goods in that order. This website does not offer subscription services; it does not automatically create recurring payments, nor does it automatically charge your payment method repeatedly without your further authorization. 5.2 Product Prices The prices displayed on the product pages are the applicable sales prices at the time of purchase. During the checkout process, you can view the cost of the items, applicable shipping fees, and the total amount payable. You should verify the order details and the final amount due before submitting your payment. Where required by applicable law, we will handle taxes and fees in accordance with relevant regulations. 5.3 Payment Authorization When submitting an order, you must complete payment using one of the available payment methods provided on the website. By submitting payment, you confirm that: The payment information you provided is true, accurate, and complete; You are authorized to use the provided payment method; You authorize the relevant payment service provider to process the payment for this order; You agree to pay the purchase cost as displayed on the order page. Payment transactions may be processed by third-party payment service providers. We do not store your full payment credentials, such as your complete bank card number or CVV security code. 5.4 Payment Failure If payment is unsuccessful, we may be unable to process or ship your order. If your payment fails, please check that your payment information is accurate or try using a different available payment method.
Delivery We arrange order processing and delivery in accordance with the delivery policy published on the website. Order processing, delivery times, delivery areas, and any applicable shipping fees are subject to the terms set out in the website’s delivery policy and the information displayed on the checkout page. We bear responsibility for delivery in accordance with applicable law until the goods are delivered to you or until the point of delivery specified by applicable law.
Returns, Refunds, and Exchanges We respect consumers’ rights regarding returns, order cancellations, and refunds as provided by law. Please refer to the refund policy on the website for details regarding return conditions, refund procedures, exchange arrangements, and processing times. If UK consumer law grants you non-excludable rights, these terms do not limit or exclude those statutory rights.
Issues with Goods If the goods you receive have quality issues, are damaged during transit, or differ significantly from your order, please contact us as soon as possible with your order details and information regarding the goods in question. We will assess and address the issue in accordance with applicable laws and the website’s refund policy. Your statutory rights as a consumer remain unaffected by these terms.
Intellectual Property All text, images, product information, page designs, graphics, logos, layouts, and other content on this website are protected by applicable intellectual property laws. You may not copy, modify, distribute, publicly display, sell, or otherwise use the content of this website for commercial purposes without the prior written consent of PAVILION & CO. JEWELLERS LTD or the relevant rights holder.
Third-Party Links This website may contain links to third-party websites or services. These links are provided solely for your convenience. We assume no responsibility for the content, services, privacy policies, or practices of third-party websites. When visiting third-party websites, you should review and comply with their applicable terms and privacy policies.
Website Availability We make reasonable efforts to ensure the website operates correctly, but we cannot guarantee that it will always be uninterrupted, error-free, or entirely free of technical issues. The website may be temporarily inaccessible due to system maintenance, server issues, network failures, security incidents, or other causes beyond our reasonable control. To the extent permitted by law, we are not liable for temporary website unavailability caused by technical issues beyond our reasonable control.
Limitation of Liability Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer. To the maximum extent permitted by law, we do not accept liability beyond that prescribed by applicable law for losses arising from your breach of these terms, misuse of the website, or unauthorized use of the website.
Force Majeure We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control. Such events may include natural disasters, fire, flood, war, terrorist activity, government actions, cyber-attacks, major system failures, transportation disruptions, or other events beyond our reasonable control.
