Thank you for choosing PAVILION & CO. JEWELLERS LTD. This shipping policy applies to orders for jewelry, watches, and related products purchased through our website.
Delivery Coverage We primarily provide delivery services to customers within the UK. Current delivery coverage is determined by the deliverable addresses displayed at checkout. If your address is not eligible for delivery, please contact us to confirm before placing an order.
Order Processing Time We begin processing your order once it has been successfully submitted and payment is complete. Typically, orders are processed and handed over to the delivery carrier within 1–3 business days. Business days do not include UK public holidays or weekends. Processing times may be extended during periods of high order volume, holidays, inventory adjustments, or other special circumstances.
Delivery Time Delivery is arranged after order processing is complete. Standard delivery within the UK typically takes 3–7 business days. Actual delivery times may be affected by the delivery address, weather, holidays, logistics networks, and other uncontrollable factors; therefore, the times mentioned above are estimates and not guaranteed.
Delivery Fees Applicable delivery fees will be displayed during the checkout process. Before submitting your order and completing payment, you can view the cost of the items, delivery fees, and the final total amount payable. If free delivery is offered for specific items or orders, this will be clearly indicated on the product page or at checkout.
Delivery Carriers Depending on the delivery address and the nature of the items, we may use appropriate third-party carriers to fulfill the delivery. Once the order is handed over to the carrier, the shipment will proceed according to that carrier’s shipping procedures. If tracking information is available for the order, we will provide it to you where applicable.
Order Tracking If your order includes tracking services, the relevant tracking information may be provided via email or order details. You can check the shipment status using the provided tracking information. If there have been no updates on the tracking information for an extended period, please contact us, and we will assist you with inquiries to the best of our ability.
Delivery Address When submitting your order, please ensure that the name, address, postcode, contact number, and other delivery details you provide are accurate and complete. We may not be liable for additional costs arising from delivery delays caused by incorrect or incomplete delivery information provided by the customer. Please contact us as soon as possible if you discover an error in the delivery address before the order is dispatched.
Unsuccessful Delivery If the delivery service provider is unable to complete delivery—for example, due to no one being available to receive the package, incorrect address details, or other delivery-related issues—arrangements may be made for re-delivery, temporary storage at a designated location, or return to the sender. If an order is returned due to an incorrect address provided by the customer or failure to collect the package as instructed by the delivery service provider, re-delivery may incur additional costs.
Damage in Transit Jewelry and related products are reasonably protected during transit. If you receive an item with obvious damage caused during transit, please contact us as soon as possible and provide: Order number; Photos of the item(s); Photos of the outer packaging; A description of the damage. We will handle the matter based on the specific circumstances and applicable consumer protection laws.
Missing Items or Incorrect Orders If your order arrives with missing items, incorrect items, or items that significantly differ from your order details, please contact us as soon as possible. To help us resolve the issue quickly, please provide your order number and relevant product information. We will verify the order status and provide an appropriate solution in accordance with applicable policies and legal regulations.
Delivery Delays While we make reasonable efforts to deliver orders within the estimated timeframe, actual delivery times may be affected by weather, traffic, logistics network issues, holidays, public events, or other factors beyond our control. In the event of a delivery delay, we will assist you in checking the order status to the best of our ability. Estimated delivery times do not constitute an absolute guarantee of delivery on a specific date or time.
Order Cancellation If you wish to cancel your order, please contact us as soon as possible. If the order has not yet entered the processing or dispatch stage, we may be able to assist with the cancellation. If the order has already been processed or dispatched, you may need to follow the return and cancellation procedures outlined in our website’s refund policy. Statutory rights regarding order cancellation enjoyed by UK consumers under the law are not restricted by this shipping policy.
Statutory Consumer Rights This shipping policy does not limit or exclude any non-excludable statutory rights you may have under UK consumer protection laws. In the event of any conflict between this policy and consumer rights under applicable law, the provisions of the applicable law shall prevail.
We will do our best to assist you in resolving issues related to your order and delivery.
